Frequently Asked Questions
- Will NSSI cover property if my student lives off-campus?
- Is my policy the same as warranty coverage?
- I sent my check/credit card information for the renewal/application. Did NSSI receive it?
- I don’t know my student’s address at school yet. Will this void the policy?
- My student has graduated. Is this coverage still available after graduation?
- My student is studying abroad. Is he/she covered?
- I was not planning on renewing the policy until closer to the expiration date. Is this okay?
- What is my password for accessing my policy online?
- Does my homeowner’s policy cover my student’s property?
- Do you provide coverage only for college students?
- Does NSSI’s policy cover bodily injury or property damage liability for which the student is liable?
- Does the NSSI policy cover property that is rented, borrowed or belongs to someone else?
- Who is your underwriter and what is their rating?
Q. Will NSSI cover property if my student lives off-campus?
A. Yes. We cover property on- or off-campus. Your student does not have to live in campus housing. Our coverage is worldwide.
Q. Is my policy the same as warranty coverage?
A. No. Your policy with NSSI covers perils that warranty coverage does not, such as theft, fire, flood and natural disasters. Warranty coverage protects from mechanical breakdown, manufacturers defects and hard drive failure.
Q. I sent my check/credit card information for the renewal/application. Did NSSI receive it?
A. It is likely that your renewal/application information has not yet been processed. Do not worry. Coverage begins 24 hours after the postmark on your envelope (unless you have chosen a different effective date.) Please note that your cancelled check or a confirmation e-mail from NSSI is proof of coverage. During our busy season, it can take up to six weeks for us to process renewals and applications due to the large volume of mail we receive from June through October. If you prefer, you can renew or apply for coverage online. In addition, you save $5 dollars on the processing fee if you renew or apply online!
Q. I don’t know my student’s address at school yet. Will this void the policy?
A. No. Since our policy provides worldwide coverage, we do not require the student’s address. Coverage follows the student, regardless of where they are or where their property is located.
Q. My student has graduated. Is this coverage still available after graduation?
A. YES! We are happy to say that after graduation we can extend coverage up to 3 years as a courtesy for students who have a current policy with us.
Q. My student is studying abroad. Is he/she covered?
A. Absolutely! Their property is protected as they travel, including while studying abroad. Even items in storage or at home are covered.
Q. I was not planning on renewing the policy until closer to the expiration date. Is this okay?
A. Yes. As long as your envelope is postmarked before the expiration date, coverage will not lapse. Or you may renew by phone or online before the policy expires.
Q. What is my password for accessing my policy online?
A. The first time you log on, your default password is your last name (in all lower case letters). If you have a problem logging on, or forget your password, you can always call us at 1-800-256-6774 or your password can be e-mailed to you. Your password is registered with NSSI. After you have logged on the first time you will be asked to change your password. This is part of the security upgrade of our system.
Q. Does my homeowner’s policy cover my student’s property?
A. Most homeowner’s policies have limitations on certain property. For instance, most homeowner's policies do not cover accidental damage of personal property...ours policy does. Usually the limit for property away from the residence is 10% of the personal property limit of the policy. Be sure to ask your agent if there will be rate increases if you file a claim with your homeowner’s policy. Another important thing to consider is the deductible. Typically homeowner’s policies have deductibles from $500.00 to $2000.00. Our deductibles are $25, $50 or $100. Most homeowner’s policies do not cover damage or loss from flood. Ours does. NSSI does not require that you schedule (list) your possessions. Typical homeowner’s policies do not extend coverage beyond the United States while NSSI’s coverage is worldwide. If you are unsure, feel free to take our brochure to your agent and ask their advice. Every year hundreds of insurance agents contact us for enrollment applications for their clients.
Q. Do you provide coverage only for college students?
A. NSSI provides coverage for faculty, staff and college students (both graduate and undergraduate) at all colleges and universities in the United States. We insure kindergarten thru 12th grade students, faculty and staff at all public and private schools in the United States through our affiliate company, Student Insurance Partners.
www.studentinsurancepartners.com
Q. Does NSSI’s policy cover bodily injury or property damage liability for which the student is liable?
A. No. Dependent students are typically covered by their parent’s homeowner’s policy for liability.
Q. Does the NSSI policy cover property that is rented, borrowed or belongs to someone else?
A. Yes, it covers property in the care, custody or control of the policy holder.
Q. Who is your underwriter and what is their rating?
A. Our underwriter is Hanover Insurance Company
440 Lincoln Street
Worcester, MA 01653
NAIC#: 22292
AM Best Rating: A for financial size category of $1.25 billion to $1.5 billion.
If this has not adequately answered your questions, please contact our customer service center Monday through Friday from 8:00am to 5:00pm CST at 1-800-256-6774.
