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The forms below may be printed for use if you have a claim. Please note that SIG does not handle claims directly. Be sure to follow the instructions on each form carefully.
Claims number: 1-800-620-2885
(ask for Claims Department for Student Insurance Group)
Claims involving a THEFT:
Theft Forms
For claims involving FIRE, FLOOD, NATURAL DISASTER OR VANADLISM:
All Other Claims Forms
If you have a claim for electrical damage due to lightning, also use:
Electrician Affidavit
CLAIMS PROCESS – QUESTIONS AND ANSWERS
For questions regarding the purchase of policies, policy holders may call SIG: 1-800-620-2885.
The Claims Department does not address policy questions.
For questions concerning claims only, please call 1-800-256-6774.
THEFT:
(1) Students must obtain a report documenting the theft from the local police department.
(2) If there is a charge for the report, the cost can be reimbursed by including a receipt with other paperwork.
(3) If students are told that the request for the theft report must be initiated by the Insurance Company, note that on the claim form. Include the phone number (with area code) of the law enforcement unit.
(4) Claim forms can be obtained by downloading on this page, or upon request, they can be faxed or mailed. Forms needed are the Main Form, a Computer Check List form. (All forms must be filled out completely.)
The Date of Loss is very important when processing the claim. If forms are received without this date, payment will be delayed.
(5) For any one item valued over $100.00, proof of ownership is required. This can be a sales receipt, a charge card statement or a picture of the owned item demonstrating actual possession of the item before the reported loss. If the original box is available, a copy of one side of the box or the original owner’s manual will be accepted. Only one proof of ownership is needed. If none of these are available, a notarized statement from a parent stating that their student owned the item(s) in question at the time of the theft will be accepted as proof of ownership. If the theft involves a computer, the Computer Check List must be completed, unless the receipt specifically states the specifications of the computer.
(6) Sales receipts and/or replacement quotes should be provided for any item claimed regardless of value.
DAMAGED ITEMS:
(1) All damaged electronics must be taken to a repair company to determine if the item is repairable. If the item is repairable, the technician must provide an Estimate of Repair. This estimate should be submitted along with the Main Form and other paperwork.
(2) If damages are caused by lightning strike or power surge, download the Electrician’s Affidavit. The technician will complete the form, indicating whether or not the item can be repaired. If repair is possible, the cost of repair should be included.
(3) If the technician determines that the equipment is not repairable, this must be in writing. We do not accept quotes.* If the repair company is not willing to put this in writing, our office may require that either a picture of the damaged item be submitted, or if the item is small enough, we may ask that it be mailed to our office. Shipping costs will be reimbursed.
(4) For damaged items, proof of ownership is established by securing an Estimate of Repair on the repair company’s letterhead or invoice.
(5) IMPORTANT!!! DO NOT DISPOSE OF ANY DAMAGED ITEMS UNTIL GIVEN PERMISSION FROM THE CLAIMS DEPARTMENT!!! Shipping costs will be reimbursed by the Claims Department.
*The difference between an Estimate of Repair and a quote is that the Estimate gives a detailed breakdown of costs. A quote is an estimated total of overall costs.
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